Hi Itay, can you please uninstall the app from your child’s device using the steps on the page below:

https://screentimelabs.com/help/uninstall-screen-time-2/

Then reinstall on there using the steps on this page:

https://screentimelabs.com/install

That should fix things, but if you have any more problems please email our support team using support@devnew1.wpengine.com

Hey Christopher, thanks for getting in touch. At the moment Screen Time for kid’s devices isn’t on the Google Play Store and therefore isn’t updated through there, instead it’s updated via our own server and therefore we need to do things a little differently.

The reason that the kid’s app isn’t on Google Play at the moment, is because having a password protecting uninstallation is against Google’s policy. Knowing this we made the decision to distribute the app ourselves and keep the password protection in there.

Let me know if that makes a bit more sense.

I’m not sure I understand this statement. Google Play app updates are automatic by default unless the update would require new permissions. Does the Screen Time app get updated via alternate channels?

(Note: I haven’t used Screen Time yet; I’m still evaluating the best solution for my children’s devices, and I saw this article via the “Parenting Hacks” category, which I found via a Google search.)

My pleasure Ted 🙂 Always awesome to hear that people are loving Screen Time!

Thanks Oli. I’ll try that. Other than this minor problem, love your app!
Ted

Hi there, thanks for getting in touch we realise that the new way of updating wouldn’t be perfect for everyone and in the future we’d like to add in some flexibility and options for when the app should update. For now though the only thing that I can suggest, if it’s not working for you, is to turn off Unknown Sources in the Android Settings. This will prevent the auto updates from bringing up that pop up.

The wait a minute button should give kids another minute, if it’s just flashing up for a second then there might be a problem with another app on the device interfering with Screen Time. If you contact our support team we will be able to look into this in more detail and see if there’s any apps on that device that look like they could be causing this problem.

Forcing the kids to update the app is a great idea, but it would be helpful to have some flexibility around that. One good solution would be a switch in the Settings for this feature — it would be helpful to force the child to update the app only when wi-fi is available (or simply follow the data update settings in the Settings panel). Not sure why the “Wait a minute” feature allows the screen to go away for much less than a minute; I haven’t physically seen the issue, but I know it’s causing problems. Does it just go away for a minute the first time and subsequent times are much shorter, or is phone clock speed faster than expected? It would be helpful to time the refresh speed against the phone’s actual clock and make the update screen a nuisance type alarm in that it reappears once a minute or two, unless the child is using the phone feature.

Good to hear!

Working on new platforms is a process that we’re tackling one by one at the moment. It’s hard to say when Screen Time will be available on all platforms, but the next two (Kindle and iOS) look like they’ll be ready by Christmas.